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Price Match Policy

Shop Small & Save Big: Our Pricing Policy

You can always count on us for fair prices & great deals.  If you find a better deal, just let us know and we’ll match it!

Best Prices & Best Practices

We may be small but we think big! We are always on the lookout for great deals to pass on to you but we won’t compromise on quality or list things with inflated prices just to “pretend” to give you a huge discount. If you find a better price on the exact same item from a reputable source at the time of purchase or during the exchange period, let us know and we’ll match it (see details below).

We carefully select the products we carry and value the partners who create them.  Many of our manufacturers have created pricing policies to protect all parties involved from producers of raw materials all the way to the end consumer. Examples of these policies are MAP (Minimum Advertised Price), MSRP (Manufacturer Suggested Retail Price) and RRP (Recommended Retail Price). These policies create a level playing field for all businesses big and small, physical and virtual. They establish and enforce a price that takes into account all of the costs required for making, selling and supporting quality products (such as investing in quality materials, fair labor practices, rigid quality control, sustainability efforts, retailer education and support, high levels of customer service). All these efforts are designed to protect the integrity of the brand and the retailer. and to provide the consumer with the best experience and the best products.

Being a responsible retailer and following pricing guidelines doesn’t mean you can’t also get great values and great deals. At the end of each season, we review our inventory and work with our brands to maximize the discounts for you.  Sign up for our reward program, join our email list and follow us on social media for coupons, special VIP events and all the inside information. For more ways to benefit, please read about our generous reward program.

Frequently Asked Questions

How do I request a price match from à la mode’s retail store?

When making a purchase or during the exchange period*, please contact a Manager for help with your price match request. Please tell us about the lower price that is still in effect that you want the à la mode retail store to price match. à la mode will then review and verify the price match request. A price match request after a purchase at a store for items shipped to the customer can only be requested by the purchaser (the person who was listed in the “Bill To” section of the order). The price match difference will be issued in the form of store credit toward a future purchase. 

Does your price match policy apply to purchases using store pickup?

Yes, our price match policy applies to purchases made with in store pickup. Eligibility period is calculated from the date of the sale, not the date of pick up.

Does your price match policy apply to pre-orders?

If the price of a pre-order item drops at/or before the time of completion or shipment, you will automatically be charged the lower price and the difference will be issued in the form of a store credit towards future purchase. You can also request a price match during the exchange period as calculated from the date of product fulfillment, not from the date of prepayment or date of pick up/delivery.

How do I request a price match from alamodeintimates.com?

When making a purchase online or during the exchange period, please email customerservice@alamodeintimates.com for a price match request. Online alamodeintimates.com price match requests cannot be completed in store. Shipping/delivery charges will not be included in the price comparison.  Please tell us about the lower price that is still in effect that you want à la mode to price match. à la mode will then review and verify the price match request. A price match request after a purchase for items shipped to the customer can only be requested by the purchaser (the person who was listed in the "Bill To" section of the order). The price match difference will be issued in the form of store credit toward a future purchase. 

How do I show "proof" of price?

The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the designated major online retailer to verify the lower price and availability of the exact item before authorizing the price match.

Does à la mode intimates match the price if it results in a price being below à la mode intimates cost on a product?

Yes, we will take a loss so that you can always win. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

What is considered a local retail competitor?

A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new product and is located in the same market area (within a 25-mile radius) of your local à la mode store. 

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if à la mode has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Does à la mode intimates price match "free gift with purchase" offers?

No, we do not price match "free gift with purchase" offers. This includes free gift card with purchase offers.

How does the Price Match Policy apply to coupons?

à la mode intimates does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. à la mode intimates does not allow a coupon to be used on a product that has a price match.

How does the Price Match Policy apply to sales tax?

à la mode matches the pre-tax item price. We do not take sales tax into consideration for price match purposes. We cannot override applicable sales tax to match a competitor’s price.

Does à la mode intimates match prices for liquidation or going out of business sales?

No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from our Price Match Policy. 

Special Considerations & Criteria

We'll match the advertised product prices of key online and local competitors for immediately available products. We will issue the price difference as a store credit or gift card toward a future purchase. 

Special Considerations:

  • At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by major online retailer Amazon.com. Other online retailers will be considered on a case-by-case basis. 
  • If we lower our in-store or online price during the exchange period; we will match our own lower price upon request.
  • Our Price Match Policy covers new items (excludes sale & clearance items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
  • Discontinued, limited edition, closeout or clearance items can only be price matched within 7 days.
  • Must be the exact same item in brand, style number, color and size in new condition from an authorized reputable source. We will not price match used items, returned items, or unauthenticated products (ie knock-offs).

Our Price Match Policy does not cover:

  • Products shipped from or sold by third-party sellers on websites.
  • Pricing only available to select groups of customers (including in-store loyalty and online membership programs).
  • Competitor offers including liquidation offers and special daily or hourly sales.
  • Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, credit card offers, gift card offers, items included in gift card offers, discounts related to a membership program, voice-only deals, and items for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by à la mode or a competitor.

Each price match request is subject to review and approval. à la mode intimates may run tests of the Price Match Policy and may amend these terms at any time.

Effective Date: April 13, 2020